Overview

The Customer Service Team works proactively in a fast-paced environment to monitor customer orders and ensure a seamless delivery to the customer. In the event a customer should contact our support team via phone, email, chat, social media, or in other ways, we empower our Customer Service Team to resolve the issue. We are passionate about our customers and work to delight them on every interaction with Wayfair.

What You’ll Do

  • You will troubleshoot and resolve customer service inquiries while building a relationship with the customer
  • Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
  • You will exceed customer satisfaction, efficiency metrics and issue resolution targets
  • Continuously look for areas of improvement and communicate trends in customer calls to leadership as appropriate
  • Simultaneously navigate multiple software applications and technologies
  • You will demonstrate conflict management skills and maintain professional composure
  • You will listen to our customers and use your expertise, creativity, and passion to explore our products and convince your customers to buy from Wayfair

What You’ll Need

  • Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment
  • Excellent communication and relationship building skills
  • Passion for helping others
  • A successful track record working in a high-volume environment
  • You enjoy putting the Customer first having experience in a customer facing environment
  • Confidence to self-manage and work independently in a fast-paced, constantly changing environment
  • Technology navigation skills, proficiency in a technology-driven business
  • Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 Mbps (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
  • A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
  • You are fluent in verbal and written English
  • Available to commit to a fixed Monday to Friday 09:30 CET to 18:00 CET training schedule for the first 3 weeks and successful completion of initial training
  • Flexible to work between the hours of 07:00 am to 10:00 pm including weekends & public holidays

What We Offer You:

  • Health insurance
  • Pension
  • Bonus
  • Home office support contribution
  • Gym Membership contribution
  • Employee Purchase Discounts
  • Paid Volunteering Day

About Wayfair

is one of the world’s largest online destinations for the home.